Privacy Policy
At Control Insurance Solutions we are committed to protecting and respecting your privacy.
This policy contains important information about how we manage your personal information and what measures we take to comply with privacy laws in respect of our websites, mobile apps and contact centres.
This policy is prepared in accordance with Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth) (Privacy Act). We are bound by the Privacy Act and are committed to complying with the APPs. It is important that you read and understand this Privacy Policy.
The personal information we collect
We collect information about you that is relevant and necessary to deliver the services that you have requested and to comply with the law. The personal information we collect and store about you may include:
-your name
-Contact details (including phone number and email);your date of birth
-your business details
-your address or other identifying information
-your motor vehicle insurance details
-any information relating to a motor vehicle accident including but not limited to:the vehicles involved
-any third party or witness information
Dealing with us anonymously or using a pseudonym
Where possible, you have the option of interacting with us anonymously or pseudonymously. Whilst you are entitled to interact with us anonymously or by using a pseudonym, we will need to know who you are in order to provide you with our products and deliver services.
How we collect personal information
We collect personal information from and about you in various ways. We will collect information when you provide it to us directly, this may be when we organise a tow truck or provide other services to you. We also collect information about you from your insurer or their agents.
How your information is used
Any personal information that we receive about you from our business partners will be used in line with this policy. The information collected can be used for a number of purposes such as:
-assessing your eligibility to use our services
-providing the services to you
-producing communications to you and or third parties either in print or electronically
-improve the way that we deliver our services or our product offering
-training our employees, agents and representatives
We may disclose your personal and other information to third parties where disclosure is necessary in order to provide you with the services or if permitted by law Third parties may include:
-insurers
-assessors
-repairers
-investigators and their agents third party service providers (including third party towing service providers and IT service providers)
Where we disclose your personal information to third parties, we will request that they protect your information as we do.
Marketing
From time to time, we may use the information we collect from you to let you know via mail, SMS, email, telephone or online about news, special offers, products and services.If you do not want to receive any marketing offers, you can choose to opt out of our marketing activities by using the unsubscribe function from our emails and SMS, by advising our friendly staff when they contact you or by contacting us via email or telephone as per the Contact Information listed below.
Access to your information
You can request access to the personal information we hold about you at any time by contacting us using the Contact Information listed below. In some instances, we may be prevented by law from providing you with the information, if this is the case, we will provide you with a written explanation.
We take reasonable measures to ensure that your personal information is accurate and up to date. If you believe your personal information is not accurate and up to date, please contact us using the Contact Information listed below. We will promptly update the information that is incorrect and confirm to you when we have done this.
Storage and Security of your information
We will store your personal information in a number of ways including:
-in electronic systems and devices
-in telephone recordings
-in paper files
-cloud facilities operated by us (or by third parties on our behalf) We will take reasonable precautions to ensure your personal information is protected.
These precautions include:
-limiting access to authorised persons
-physical and technical security measures
-requesting you to confirm certain personal information we hold about you to identify you when you interact with us.
While we will take reasonable steps to protect your personal information, the transmission of information via the internet is not completely secure. Sending and receiving information over the internet is at the users own risk, we will take all reasonable steps once we receive the information to ensure that it is secure.
Sharing your information
The personal information that we hold about you may be disclosed to other parties where relevant. Such parties include your insurer, any other insurer involved in the transaction, assessors, repairers, investigators, service providers or lawyers and our marketing partners.
The information that we provide to other parties will be limited to what is required to provide our service, where disclosure is required, or authorised by or under law or where you have consented / requested to the disclosure to a third party.
We may also disclose your personal information to any member of our group, subsidiaries or holding company.
Exchange of information with overseas parties
Some of the parties with which we exchange your personal information, including our service providers and other third parties referenced above, may be located outside Australia in countries including Japan, Philippines, Singapore, South Africa, United Kingdom and the United States of America. Where we do this, we make sure that such organisations have the appropriate data handling and security arrangements in place.
Links to other websites
This privacy policy applies to websites and mobile apps operated by us or on our behalf. When you use a link from our websites or mobile apps to websites of third parties, we have no control over these websites. Those third party websites are not subject to our privacy standards. You should always read the privacy and security statements when using other websites.
Contact Information
If you have any queries or would like to make a complaint relating to your personal information or this policy, please contact us at any time using the Contact Information below.
We are committed to resolving any complaints you may have within a reasonable timeframe. In certain circumstances we may ask you for additional information to help resolve the issue.
We will keep you updated on the progress of your complaint.If we do not resolve a complaint to your satisfaction, you have the right to complaint to the Office of the Australian Information Commissioner (OAIC) using the Contact Information below.
Control Insurance Solutions Privacy Officer
Email: privacy@controlinsurancesolutions.com.au
Control Insurance Solutions Pty Ltd
Att: Privacy Officer PO Box 4032 Caloundra BC QLD 4551
Australian Information Commissioner
Email: enquiries@oaic.gov.au
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
This policy contains important information about how we manage your personal information and what measures we take to comply with privacy laws in respect of our websites, mobile apps and contact centres.
This policy is prepared in accordance with Australian Privacy Principles (APPs) and the Privacy Act 1988 (Cth) (Privacy Act). We are bound by the Privacy Act and are committed to complying with the APPs. It is important that you read and understand this Privacy Policy.
The personal information we collect
We collect information about you that is relevant and necessary to deliver the services that you have requested and to comply with the law. The personal information we collect and store about you may include:
-your name
-Contact details (including phone number and email);your date of birth
-your business details
-your address or other identifying information
-your motor vehicle insurance details
-any information relating to a motor vehicle accident including but not limited to:the vehicles involved
-any third party or witness information
Dealing with us anonymously or using a pseudonym
Where possible, you have the option of interacting with us anonymously or pseudonymously. Whilst you are entitled to interact with us anonymously or by using a pseudonym, we will need to know who you are in order to provide you with our products and deliver services.
How we collect personal information
We collect personal information from and about you in various ways. We will collect information when you provide it to us directly, this may be when we organise a tow truck or provide other services to you. We also collect information about you from your insurer or their agents.
How your information is used
Any personal information that we receive about you from our business partners will be used in line with this policy. The information collected can be used for a number of purposes such as:
-assessing your eligibility to use our services
-providing the services to you
-producing communications to you and or third parties either in print or electronically
-improve the way that we deliver our services or our product offering
-training our employees, agents and representatives
We may disclose your personal and other information to third parties where disclosure is necessary in order to provide you with the services or if permitted by law Third parties may include:
-insurers
-assessors
-repairers
-investigators and their agents third party service providers (including third party towing service providers and IT service providers)
Where we disclose your personal information to third parties, we will request that they protect your information as we do.
Marketing
From time to time, we may use the information we collect from you to let you know via mail, SMS, email, telephone or online about news, special offers, products and services.If you do not want to receive any marketing offers, you can choose to opt out of our marketing activities by using the unsubscribe function from our emails and SMS, by advising our friendly staff when they contact you or by contacting us via email or telephone as per the Contact Information listed below.
Access to your information
You can request access to the personal information we hold about you at any time by contacting us using the Contact Information listed below. In some instances, we may be prevented by law from providing you with the information, if this is the case, we will provide you with a written explanation.
We take reasonable measures to ensure that your personal information is accurate and up to date. If you believe your personal information is not accurate and up to date, please contact us using the Contact Information listed below. We will promptly update the information that is incorrect and confirm to you when we have done this.
Storage and Security of your information
We will store your personal information in a number of ways including:
-in electronic systems and devices
-in telephone recordings
-in paper files
-cloud facilities operated by us (or by third parties on our behalf) We will take reasonable precautions to ensure your personal information is protected.
These precautions include:
-limiting access to authorised persons
-physical and technical security measures
-requesting you to confirm certain personal information we hold about you to identify you when you interact with us.
While we will take reasonable steps to protect your personal information, the transmission of information via the internet is not completely secure. Sending and receiving information over the internet is at the users own risk, we will take all reasonable steps once we receive the information to ensure that it is secure.
Sharing your information
The personal information that we hold about you may be disclosed to other parties where relevant. Such parties include your insurer, any other insurer involved in the transaction, assessors, repairers, investigators, service providers or lawyers and our marketing partners.
The information that we provide to other parties will be limited to what is required to provide our service, where disclosure is required, or authorised by or under law or where you have consented / requested to the disclosure to a third party.
We may also disclose your personal information to any member of our group, subsidiaries or holding company.
Exchange of information with overseas parties
Some of the parties with which we exchange your personal information, including our service providers and other third parties referenced above, may be located outside Australia in countries including Japan, Philippines, Singapore, South Africa, United Kingdom and the United States of America. Where we do this, we make sure that such organisations have the appropriate data handling and security arrangements in place.
Links to other websites
This privacy policy applies to websites and mobile apps operated by us or on our behalf. When you use a link from our websites or mobile apps to websites of third parties, we have no control over these websites. Those third party websites are not subject to our privacy standards. You should always read the privacy and security statements when using other websites.
Contact Information
If you have any queries or would like to make a complaint relating to your personal information or this policy, please contact us at any time using the Contact Information below.
We are committed to resolving any complaints you may have within a reasonable timeframe. In certain circumstances we may ask you for additional information to help resolve the issue.
We will keep you updated on the progress of your complaint.If we do not resolve a complaint to your satisfaction, you have the right to complaint to the Office of the Australian Information Commissioner (OAIC) using the Contact Information below.
Control Insurance Solutions Privacy Officer
Email: privacy@controlinsurancesolutions.com.au
Control Insurance Solutions Pty Ltd
Att: Privacy Officer PO Box 4032 Caloundra BC QLD 4551
Australian Information Commissioner
Email: enquiries@oaic.gov.au
Office of the Australian Information Commissioner
GPO Box 5218 Sydney NSW 2001
Phone: 1300 363 992
Website: www.oaic.gov.au
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SEO Marketing Manager
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Remote
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Product Designer
Design
We’re looking for someone motivated and experienced to join our team.
Remote
Full-time
Engineering Manager
Software Development
We’re looking for someone motivated and experienced to join our team.
Remote
Full-time
Account Executive
Sales
We’re looking for someone motivated and experienced to join our team.
Remote
Full-time
SEO Marketing Manager
Marketing
We’re looking for someone motivated and experienced to join our team.
Remote
Full-time